Talking Trouble Workshop

Notes from "Talking Trouble"...

1. Keep your communication glasses on - look through your communication lenses at the situation.
2. What is this about? How long will it take? What was that all about? - how will they let you know if it is not making sense, did you check at the end that they knew, do they know what is going to happen next.
3. Break it down - look aout for jargaon; explain it.
4. Doodle with purpose - provide something for eyes to focus on.
5. Easy read - consider space, layout, colour, amount of information, pictures, charts and diagrams.
6. Effective understanding - review and write it down.
7. Behaviour communication - culture, language, additional needs & emotion.

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Communication themes;

• Whanau matters most - think about active support to stay connected.
• Negative experiences - clarify everyones viewpoint.
• Rapport and trust - priorties, time, knowledge and skills.
• Transaction - interest, impact and interaction.
• Safety - safe spaces to be honest.
• Listening - be creative in hearing a voice.
• Removing barriers - rid the blah, blah, blah.
• Triggers - tone, inotation and sarcasm.